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Free postage - domestic orders over $150, International over $200. AfterPay available

Shipping, Exchanges and Returns

SHIPPING

All orders ship from Sydney via Australia Post domestically and Sendle or Australia Post internationally. Once shipped you will receive a tracking email. Our shipping costs are:

Domestic $10

New Zealand $15

International $20 (ex middle east)

Middle East $35

We offer free-shipping for domestic orders over $150 and International over $200.

Domestic Interstate parcels can take 10-14 days

International parcels can take 3-4 weeks

Feel free to reach out if you feel it's been too long and we will launch an enquiry with the appropriate carrier. If you think your parcel is lost, please contact us within 3 weeks domestically and 6 weeks internationally so we can investigate with the carrier.

June 2024 - Update on EU

As of June 24 we are opening up to the EU again, which was paused 2021 when new VAT compliance laws came in. We do not have an IOSS and so whilst we sell to the EU tax-free, customers are responsible for all local taxes and customs charges for orders entering their country.

EXCHANGES

We are happy to exchange bras sold within Australia, please email hello@theverygoodbra.com if you need some help on the next size, otherwise just send a quick email to say it's coming and what you want, and return to:

Avenue Co - Work - The Very Good Bra

Level 1

28 Rodborough Road

Frenchs Forest, NSW 2086

INTERNATIONAL EXCHANGES

We are able to process international exchanges but it is slow and costly, not to mention the carbon footprint. There is also a danger your size may have sold out buy the time the exchange lands. Please take extra care to ensure you are buying the correct size. In the US and UK in particular, the 32/34/36/38" system doesn't align with cms! Check our size chart and reach out to us if you need extra help at hello@theverygoodbra.com. We do also have a Facebook Buy Swap and Sell group to minimise carbon footprint and postage costs. International customers often succeed in on-selling bras locally that don't fit, either brand new, or after a few wears when they can no longer be exchanged or returned.

Please return for a refund to the above address and let us know it's coming to hello@theverygoodbra.com. 

RETURNS

To minimise carbon footprint and costs, please choose carefully and email hello@theverygoodbra.com for sizing advice or a virtual fitting.

We are happy to take returns domestically and internationally where garments arrive unworn, unwashed and in original condition, so please make sure you try before you wear. We are not legally required to take returns where there has been a change of mind so please choose carefully. We need to receive the items back within 21 days of delivery to refund (we allow extra for international returns). Again, just email hello@theverygoodbra.com to let us know what's wrong and return the items to:

Avenue Co - Work - The Very Good Bra

Level 1

28 Rodborough Road

Frenchs Forest, NSW 2086

All returns and exchanges are at the customer's own cost so please select carefully and reach out for sizing help before buying.

**We sell tax-free to international customers, but we cannot refund international sales that have been rejected on the basis of your local customs charges, so please research carefully before buying.

 

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