Shipping, Exchanges and Returns
Shipping, exchanges & returns
All orders ship from Sydney via Australia Post. You'll receive a tracking email once dispatched
Middle East shipping suspended — No carriers currently accepting orders to the Middle East as of 26 March.
Shipping rates
Australia
- Free over A$150
- A$10 2–7 days
New Zealand
- Free over A$150
- A$15 3–10 days
USA
- Free over A$250 · Tariffs paid by us, but state duties may apply
- US$20 · 2–4 days
International including Canada, UK & parts of EU
- Free over A$200
- A$25 3–4 weeks
Middle East - Currently suspended — see notice above
- A$35 3–4 weeks
Canada, UK & parts of EU
Trial - International Express — free over A$300
- A$35 faster
Good to know
-
Signature on delivery - We send international orders with signature required. If you'd prefer not, email us before we dispatch. We can't be held responsible for parcels lost if you elect for no signature on arrival, or for the cost of resending items returned to us. Where a parcel has been delivered 'free shipping' and returned as the customer was unavailable, we will deduct the cost of our shipping from any refund.
-
Delivery times - Domestic interstate parcels can take 10–14 days. International regular post takes 3–4 weeks.
-
Lost parcels - Contact us within 2 weeks (domestic) or 4 weeks (international) and we'll investigate with the carrier.
-
EU & UK orders - We sell to the EU and UK tax-free, but customers are responsible for local VAT and customs on arrival. We don't hold an IOSS number. Some detail on Global Taxes and Duties here but please check for your country.
-
International orders - We sell all international orders tax-free, but customers are responsible for any local taxes, duties and customs charges on arrival. We cannot refund orders refused at customs.
Exchanges
-
How to exchange - Email hello@theverygoodbra.com to let us know what's coming and what you'd like instead. We'll cover the cost of sending your exchange out.
-
International exchanges - We do process these, but they're slow, costly, and your size may sell out in transit. Please use our size guide carefully or email us for a fit consult before ordering. Many international customers find our Facebook Buy, Swap & Sell group a faster and more carbon-friendly option.
-
Return postage - Return shipping to us is at your cost. We cover the outbound exchange.
Returns
-
Condition - Items must be unworn, unwashed, and in original condition. Please try before you wash.
-
Timeframe - Items must reach us within 21 days of your delivery date. We allow extra time for international returns.
-
Change of mind - We are not legally required to accept change-of-mind returns, so please choose carefully. Reach out for sizing help before buying.
-
Faulty items - We will replace any faulty goods. Email hello@theverygoodbra.com.
-
What we don't refund - Return postage, international taxes and duties, and orders refused at customs. Outbound post costs we have paid on free shipping orders, where they have been returned as addressee unavailable ,and a refund is requested.
Send exchanges & returns to:
The Very Good Bra — c/o Avenue
