FAQs

What is the impact of Covid 19?

Covid has caused ongoing delays to our productions since early 2020. Sadly this can be unpredictable, things are fine and then we are suddenly 2 weeks late. If you have a pre-order, we will always email if there are delays, please check your junk if you've not heard also!  

There is also a major ongoing global issue with logistics. With significantly reduced international and domestic flights happening, it is taking much longer for anything to get anywhere so please bear with us, check your tracking, and reach out if something doesn't look right.

What happens if it doesn't fit?

For bras, we recommend you reach out before buying for the first time if in any doubt. With no spandex and a longer band, our bras can feel firmer on the body and you may want to size up a band if you're on the cusp. Our fit for sleepwear is fairly standard and described in the size guide. All returns and exchanges have to be sent back at the buyer's expense. Unfortunately we cannot take international exchanges at this point but we do take returns.

Can you exchange bottoms?

Please please please try bottoms over your undies! If they don't fit, we can exchange or refund.

What are these garments made of?

All materials for each style are featured on the product pages, but a breakdown is as follows:

Our black bra is made of Australian knitted and dyed Lenzing fibre Tencel, with tree rubber and organic cotton elastic and custom made organic cotton hooks and eyes. Our sewing thread is Tencel and our labels organic cotton dyed with soy based inks, sourced from Europe as we can't find a maker here in Australia.

Our organic cotton bras in a range of colours are made from organic cotton knitted and GOTs dyed here in Australia.

Our sleep wear is made of 100% organic cotton, knitted and organically dyed in Melbourne. Elastic is Cradle to Cradle, made in Germany and compostable. 

Will they break down when they wash?

The great thing about quality cotton and tencel is that they wash and wear beautifully. Although derived from plants, these are premium fabrics from premium suppliers that are built to last. We always recommend a short wash at a low temperature both for maintenance, and because its kinder to the environment. We hope that you will wear the sleep T shirts day and night, to get extra wear out of one wash!

Who pays additional country-specific taxes?

The buyer is responsible for any additional taxes which are due in their country of origin when the parcel is delivered. We sell tax-free to international customers. For most countries except the UK, this isn't an issue as the threshold is high, but please check your local import/sales taxes.

As of late 2021 we are unable to sell and ship to the EU due to the costs of compliance there - sorry! We hope that will change, but right now, we'd have to employ a seperate accountant to do quarterly EU tax returns.

How much is shipping?

We ship anywhere in Australia for a flat rate of $10, and internationally for $20. We offer worldwide freepost on orders over $200.

There is more about our shipping and returns policy at the bottom of the site.