Strap elastic does all the heavy lifting in a bra, and as such, in both our bras as well as conventional bras, they are the first to go. Often the bra itself has a few more years left in it after the straps have given up the ghost, and so for those who'd like to repair, we have dyed up some extra strapping to allow you to do that.
We will send you 1m of 13mm (or new 20mm black) strap elastic in your chosen colour, plenty for 2 straps. We are currently out of stock Peach still, but we now have Ecru available which will work with this colour.
You just need to either hand or machine sew around the rings already on the bra, and put the sliders back on. There is a cost to this - the elastic is very expensive to start with, we have to fly it from Germany to our Sri Lanka factory for dying, then we have to fly it to Sydney and then send it to you. We've tried to keep it minimal, we'd love to extend the life of your bras. Elastic will come with a flat postage rate of $5 domestically and $10 internationally, but there will be no cost if you meet our free post thresholds for either when adding to a larger order. Please let us know your feedback when you've repaired!
Free shipping on domestic orders over $150 and over $200 internationally
Very happy with my replacement straps, bra is as good as new. Easy to sew on.
The replacement straps are a superior elastic which doesn't slip. They are easy to replace and will give my bras a much longer life. It's wonderful that these are available.
The bra strap was the only thing giving out on my 'Very Good Bra' and so I was vey happy to see that replacement straps were available - showing true commitment to slow fashion. It was easy to replace the bra strap - giving my bra a new lease on life. Inspired by my 1950's mending I then treated myself to the Vintage Peach 'Very Good Bra'.
I love that this is an option. I've now replaced the straps on three of my Very Good Bras. It wasn't as hard as I thought it might be, although it was a bit fiddly, and I can't imagine how you'd do it if you didn't own a sewing machine. In future, I will always buy replacement straps when I buy a bra so that I can be sure to have the right colour when the time comes. Thank you for giving us the possibility of repairs. It's a brilliant idea and has extended the life of each of my bras by at least a year.
Thanks Val, so glad you love this option! Bras of all kinds out-live their straps so it's great to see them living on :-)
What is the impact of Covid 19?
Covid has caused ongoing delays to our productions since early 2020. Sadly this can be unpredictable, things are fine and then we are suddenly 2 weeks late. If you have a pre-order, we will always email if there are delays, please check your junk if you've not heard also!
There is also a major ongoing global issue with logistics. With significantly reduced international and domestic flights happening, it is taking much longer for anything to get anywhere so please bear with us, check your tracking, and reach out if something doesn't look right.
What happens if it doesn't fit?
For bras, we recommend you reach out before buying for the first time if in any doubt. With no spandex and a longer band, our bras can feel firmer on the body and you may want to size up a band if you're on the cusp. Our fit for sleepwear is fairly standard and described in the size guide. All returns and exchanges have to be sent back at the buyer's expense. Unfortunately we cannot take international exchanges at this point but we do take returns.
Can you exchange bottoms?
Please please please try bottoms over your undies! If they don't fit, we can exchange or refund.
What are these garments made of?
All materials for each style are featured on the product pages, but a breakdown is as follows:
Our black bra is made of Australian knitted and dyed Lenzing fibre Tencel, with tree rubber and organic cotton elastic and custom made organic cotton hooks and eyes. Our sewing thread is Tencel and our labels organic cotton dyed with soy based inks, sourced from Europe as we can't find a maker here in Australia.
Our organic cotton bras in a range of colours are made from organic cotton knitted and GOTs dyed here in Australia.
Our sleep wear is made of 100% organic cotton, knitted and organically dyed in Melbourne. Elastic is Cradle to Cradle, made in Germany and compostable.
Will they break down when they wash?
The great thing about quality cotton and tencel is that they wash and wear beautifully. Although derived from plants, these are premium fabrics from premium suppliers that are built to last. We always recommend a short wash at a low temperature both for maintenance, and because its kinder to the environment. We hope that you will wear the sleep T shirts day and night, to get extra wear out of one wash!
Who pays additional country-specific taxes?
The buyer is responsible for any additional taxes which are due in their country of origin when the parcel is delivered. We sell tax-free to international customers. For most countries except the UK, this isn't an issue as the threshold is high, but please check your local import/sales taxes.
As of late 2021 we are unable to sell and ship to the EU due to the costs of compliance there - sorry! We hope that will change, but right now, we'd have to employ a seperate accountant to do quarterly EU tax returns.
How much is shipping?
We ship anywhere in Australia for a flat rate of $10, and internationally for $20. We offer worldwide freepost on orders over $200.
There is more about our shipping and returns policy at the bottom of the site.
Shipping, Exchanges and Returns
All orders ship from Sydney via Australia Post domestically and Sendle or Australia Post internationally. Once shipped you will receive a tracking email. We ship via flat rate - Domestic $10 and International $20. We offer free-shipping for domestic orders over $150 and International over $200.
**Covid-19 impact - The virus continues to have significant impact on both domestic interstate and international parcels.
Domestic Interstate parcels can take 10-14 days
International parcels can take 3-4 weeks
Feel free to reach out if you feel it's been too long and we will launch an enquiry with the appropriate carrier. If you think your parcel is lost, please contact us within 4 weeks domestically and 8 weeks internationally so we can investigate with the carrier.
July 2021 - Update on EU
Sadly, new VAT laws in the EU introduced this month mean it is no longer commercially viable to sell there :-( This makes us very sad, and we continue to monitor any developments that might make doing business with the EU still possible as a smaller company.
We are happy to exchange bras sold within Australia, please email firstname.lastname@example.org if you need some help on the next size, otherwise just send a quick email to say it's coming and what you want, and return to:
Avenue Co - Work - The Very Good Bra
28 Rodborough Road
Frenchs Forest, NSW 2086
We are unable to process international exchanges as post is so slow we may well have sold out of what you want before we receive yours back. Please take extra care to ensure you are buying the correct size. In the US and UK in particular, the 32/34/36/38" system doesn't align with cms! Check our size chart and reach out to Lauren our virtual bra fitter if you need extra help or a zoom fitting on email@example.com
Please return for a refund to the above address and let us know it's coming to firstname.lastname@example.org. You can also try and sell it on our Facebook Buy Swap and Sell group to minimise carbon footprint and postage costs. Many bras are finding new homes this way. If you want to get a different size, you will need to place a new order on the site.
To minimise carbon footprint and costs, please choose carefully and email email@example.com for sizing advice or a virtual fitting.
We are happy to take returns domestically and internationally where garments arrive unworn, unwashed and in original condition, so please make sure you try before you wear. We need to receive the items back within 21 days of delivery to refund (we allow extra for international returns). Again, just email firstname.lastname@example.org to let us know what's wrong and return the items to:
Avenue Co - Work - The Very Good Bra
28 Rodborough Road
Frenchs Forest, NSW 2086
All returns and exchanges are at the customer's own cost so please select carefully and reach out for sizing help before buying.
**We sell tax-free to international customers, but we cannot refund international sales that have been rejected on the basis of your local customs charges, so please research carefully before buying.
We made it!
In January 2022 we achieved BCorps certification, a very proud day and a major goal since launch. Read more on the blog!